I arise today at a reasonable hour, and decide to reconcile my checking account, which I haven't done in 12 days. At the 'puter, I click open the Credit Union web page, and note that it has been completely re-designed. Hmmmm...the hairs on the back of my neck start to tingle (I am the RivrDOG, after all!).
I find the log-in tab, and click it. It opens very slowly, and so I insert my account number and click on "Password", which fails to take the password I type. Hmmmm. I change from Chrome to Internet Exploder and try again. No joy.
I go back to Chrome and re-enter everything, but now use the "tab" key to get to the password box, and now it takes my password, but when I click "go", it doesn't go, and I get a FUBAR box from Chrome. Back to Exploder, do the same, get the same result. Go back, do it all over again, this time using the keyboard Enter key to enter instead of mouse-clicking on "go". Still FUBAR.
I started to try to access this account (into which ALL my pension deposits are electronically made, and out of which I pay all bills) @ 0745 local, and it is now 0905, and the CU is actually open, but still no fix. I have been on "hold" on the phone for over and hour, and have no answer, just hold ads. I read blogs for an hour to pass the time while on hold.
It's payday, too, and if this keeps up, I will have been denied almost $7K in incoming funds.
This about rips it with me for this CU. I have done business with them for almost 40 years, but they cheap out on everything. In this case, their mistake is obvious: they changed everything to have the newest and latest web-page, but failed to post their IT guy to 24-hour monitoring of it to make sure all the new server links stayed up and working.
This is also the age of robo-calling, and the farging CU COULD have had a robo-call sent out to all the members to advise them of the outage, but they didn't do THAT, either.
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The issue got resolved about 0915, 1.5 hours after I discovered it. I had to redial the CU, the hold music went nowhere, and after the staff took their desks for the business day, no one picked up that line. GRRRRRR! After redialing, I get a staff member, and she discovers that in the last five minutes, the system had just come back up.
Tomorrow is the Annual Meeting, so I might just have to drop by the CU and pose a question from the floor to the CEO of why the CU either does not have a 24-7 IT guy, or subscribe to a monitoring service, or have ANY way to report an online banking outage when the office is closed. Saving the members' money is one thing, but when they are so cheap as to make online banking useless with their inattention because they won't pay for some system to monitor and report to the IT manager, then they're saving TOO many shekels.